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12 answers
The CarDash widget is missing from my car display.
CarPlay widgets require iOS 26 or later on your iPhone. While parked, go to iPhone Settings > General > CarPlay > your car > Widgets and add CarDash. Open CarDash at least once and complete the permission setup.
Why does widget information update slowly?
iOS controls how often CarPlay widgets refresh; CarDash cannot set that interval. For live speed and speed limits, open the CarDash gauge screen in CarPlay.
Speed is missing or I see a weak GPS warning.
On iPhone, open Settings > Privacy & Security > Location Services > CarDash. Allow location access and turn on Precise Location. GPS can be weaker in covered car parks and tunnels; try again in an open area.
The speed limit is missing or incorrect.
Speed limits use OpenStreetMap road data. Some roads have missing or outdated data; an internet connection and an enabled speed-limit service are also needed. Unknown limits are not shown and do not trigger limit alerts. Always follow road signs and local rules.
My trip does not start automatically.
Enable automatic trip recording when CarPlay connects in CarDash Settings. Set CarDash location access to Always in iPhone Settings and enable Precise Location. Then check your CarPlay connection.
There is no picture on my car display.
Check that your iPhone is connected to your car with CarPlay. Some head units do not support video display. Try CarDash Settings > Compatibility Check. Cast also needs location permission.
Why does video stop automatically?
The default movement lock pauses the picture at 10 km/h or above and resumes it when the vehicle stops. Without location access, video stays hidden because movement cannot be detected. Use video and mirroring only when safely parked.
Which video files can I import?
CarDash imports playable MP4, MOV and M4V files through the Files picker. A supported extension alone is not enough; the file must contain a video track playable on your iPhone. Imported videos stay on this iPhone.
How do I restore my Cast Pro purchase?
Sign in with the Apple Account used for the purchase, then choose Restore Purchases on the CarDash Cast Pro screen. Check your active subscription in iPhone Settings > your name > Subscriptions.
How do I cancel my subscription?
On iPhone, go to Settings > your name > Subscriptions > CarDash and choose Cancel Subscription. Deleting the app does not cancel a subscription. Apple's purchase confirmation shows the price, renewal terms and any offer. Apple subscription guide.
Are my trips uploaded to a server?
CarDash does not upload your trip history to its own server; recordings are stored on your iPhone. Maps and routing, weather and enabled speed-limit features make requests to their respective services. Read the privacy policy for details.
How do I change location and notification permissions?
For location, go to iPhone Settings > Privacy & Security > Location Services > CarDash. For notifications, go to Settings > Notifications > CarDash. Turning permissions off can limit the related features.
A few details go a long way.
- iPhone model and iOS version
- CarDash version
- Car and head unit model
- Steps to reproduce the issue
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